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6 Advanced Tactics to Improve Your Chatbot’s Engagement

Chatbots have become increasingly popular among both businesses and consumers, with roughly 56% of customers claiming they would prefer to chat with a bot than call support.

However, a chatbot can do much more than simple support queries, and there is still a major gap between high-performing chatbots and mediocre chatbots.

Some studies predict that bots with mediocre engagement only see a 35-40% response rate while quality bots regularly see 80-90% response rates.

Therefore, if you notice that most of your chats end without a conversion, or you’re simply looking for ways to improve engagement, here are a few proven ways to dramatically improve your chatbot’s success.

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